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Thank you for shopping at Studio Grands. We hope you love your purchase, but if you're not completely satisfied, we're here to help.

1. Returns

• You have 14 days from the date of delivery to return an item.
• To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.

2. Non-Returnable Items

• Certain types of items are not eligible for return, such as perishable goods, custom products, and personal care items. Gift cards are also non-returnable.
  

3. Return Process

• To initiate a return, please contact our customer service at info@cameloth.eu with your order number and reason for return. We will provide you with a return shipping label and instructions on how to send your package back.
• Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., defective or incorrect item).

4. Refunds

• Once we receive your returned item, we will inspect it and notify you of the status of your refund.
• If your return is approved, a refund will be processed to your original payment method within 7 days.
• Please note that it may take additional time for your bank or credit card company to process and post the refund.

5. Exchanges

• If you need to exchange an item for a different size or color, please contact us within 30 days of delivery. Exchanges are subject to product availability.
• The process for exchanges is similar to returns, and we will cover shipping costs for exchanges.

6. Damaged or Defective Items

• If you receive a damaged or defective item, please contact us within 7 days of delivery. We will arrange for a replacement or full refund.

7. Changes to the Return Policy

• We reserve the right to modify this return policy at any time. Changes will be effective immediately upon posting to our website.

For any further questions regarding returns and exchanges, please contact our customer service team at info@cameloth.eu.